FAQ’s – Arkadium Retro Arcade

FAQ's

Where are you located?

We are located in the largest hamlet in the world in Sherwood Park, Alberta, Canada. Our address is Suite 180 - 130 Broadway Blvd, conveniently located one block away from the one of the main roads in Sherwood Park, Baseline Road.

When is your facility open?

We have limited hours of operation and may decide in future to extend our operating hours but to start we are open on the following days:

Wednesdays - 5:00pm - 10:00pm
Thursdays - 5:00pm - 10:00pm
Fridays: 5:00pm - Midnight
Saturdays: 2:00pm to Midnight
Sundays: 12:00am - 6:00pm

How do I play, how much does it cost?

We are the only facility in the Edmonton area where we have one fee entrance fee into the facility, and all of the games are on free play so you can play as much as you want. With your paid entry you can stay as long as you like or even re-enter the facility on that day (must request for a re-entry wristband).

Can I just come in to watch or look around?

No, unfortunately if you are going to come into the arcade you must pay the entrance fee. Every game in the facility is on free play and we don't want to be in the position of monitoring who should or who should not be playing games.

A game is not working what do I do?

There are times when a ball is stuck on a pinball machine, feel free to advice a staff member and we will fix the issue. There may be times when a machine simply can not be played, a staff member will take a quick look at the game and determine if it can be fixed or put an out of order sign on it.

Can I book a private room or corporate event at Arkadium Retro Arcade?

You sure can, you can book or receive a quote for your event on our booking page, and if you have further questions please use the contact us form and we will get back to you.

Are you licensed to serve alcoholic beverages?

Yes, we will have a limited selection of domestic, craft and premium beer, wine and spirits.

Can I bring the family along?

Yes, it is one of the founding principals of the facility was to allow people of all ages to enjoy the facility. Please note that children under the age of 6 are not allowed to play the games but can hang out with their parents. Any youths under 13 must be accompanied by an adult.

Can I bring the dog or pets along?

Sorry this is a licensed food and beverage facility so we only allow service dogs at this time.

Does your facility repair pinball machines?

Unfortunately, the arcade is now at the point where we only have time to service our machines, so no outside repairs services are available at this time.

Do you have a pinball machine or classic arcade machine for rent for my event or in my place of business?

Yes, based on our inventory we may be able to help you out, feel free to check out our rentals page and we would be happy to provide you a quote for our services.

Do you sell games?

We get asked this question a lot. No, we don't sell any of the games in the facility. All of the games are owned by the respective owners of the arcade and are there for the public to enjoy!!!

How Often Do You Clean Your Games?

Everyday.

We use a mixture of bleach and water to wipe down flipper and arcade buttons, pinball plungers and arcade joysticks to ensure there is effective sanitization.

We also service and clean our pinball machines on a weekly basis to ensure the optimal playing of the machine and to give you the best pinball experience we can.